Evolutionary Theory Holds That Our Ability To

Feelings Are Self-justifying, With A Set Of Perceptions And "proofs" All Their Own.

Empathetic People Are Superb At Recognizing And Meeting The Needs Of Clients, Customers, Or Subordinates. They Seem Approachable, Wanting To Hear What People Have To Say. They Listen Carefully, Picking Up On What People Are Truly Concerned About, And Respond On The Mark.

Emotional Self-control Is Not The Same As Overcontrol, The Stifling Of All Feeling And Spontaneity....when Such Emotional Suppression Is Chronic, It Can Impair Thinking, Hamper Intellectual Performance And Interfere With Smooth Social Interaction. By Contrast, Emotional Competence Implies We Have A Choice As To How We Express Our Feelings.

Although Traditional Incentives Such As Bonuses Or Recognition Can Prod People To Better Performance, No External Motivators Can Get People To Perform At Their Absolute Best. . . .wherever People Gravitate Within Their Work Roles, Indicates Where Their Real Pleasure Lies—and That Pleasure Is Itself Motivating.

Directing Attention Toward Where It Needs To Go Is A Primal Task Of Leadership.