Don't Wait Until People Do Things Exactly

Customer Service Is Not A Department, It's Everyone's Job.

The Key To Successful Leadership Today Is Influence, Not Authority.

Help People Reach Their Full Potential Catch Them Doing Something Right

[marriage Is] Like Signing A 356-page Contract Without Knowing What's In It.

Empowering Means Helping Teams Develop Their Skills And Knowledge And Supporting Them To Use Their Talents.