Change The Rule And You Will Get

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

The Most Important Measures Are Both Unknown And Unknowable.

Improve Constantly And Forever The System Of Production And Service, To Improve Quality And Productivity, And Thus Constantly Decrease Costs.

All Anyone Asks For Is A Chance To Work With Pride.

Divide Responsibility And Nobody Is Responsible.