Change The Rule And You Will Get

The Aim Of Leadership Should Be To Improve The Performance Of Man And Machine, To Improve Quality, To Increase Output, And Simultaneously To Bring Pride Of Workmanship To People. Put In A Negative Way, The Aim Of Leadership Is Not Merely To Find And Record Failures Of Men, But To Remove The Causes Of Failure: To Help People To Do A Better Job With Less Effort.

The Customer Is The Most Important Part Of The Production Line.

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.

The Most Basic Problem Is That Performance Appraisals Often Don't Accurately Assess Performance.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.