We Have To Bring Back The Individual.

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

Defects Are Not Free. Somebody Makes Them, And Gets Paid For Making Them.

Management By Results - Like Driving A Car By Looking In Rear View Mirror.