And [we Hope To Sell] The Clean

I Am Impressed With Just The Enthusiasm For Life And The Fact That Some Of These People Are In Their 80's, Even 90's, And They're Absolutely Determined To Get Out There And Make A Difference.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

I Am A Great Believer That You Need Passion And Energy To Create A Truly Successful Business. Remember Many New Businesses Do Not Make It And Running A Business Will Be A Tough Experience, Involving Long Hours And Many Hard Decisions - It Helps To Have That Passion To Keep You Going.

Most People Assume That A Record Shop's Success Lies In Selling Records. In Fact, Virgin's Success Both In Mail Order And The Record Shops Lay In Skill At Buying Records.

However Small A Company, Its Founders Should Try To Expand People's Opportunities And Choices.