All Things Being Equal, People Want To

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

Ignore People Who Tell You 'you Can't' Or Try To Discourage You.

Failure Is An Event, Not A Person. Think Of Failure As 'it' And Not 'me'.

Proper Prospecting Prevents Poverty.

Attitude, Humor And Action (persistence) Will Whip Fears And Rejection. Fear Of Failure Doesn't Exist, If You Believe It Doesn't.