Failure Is An Event, Not A Person.

It Seems To Me That It's Actually Harder To Invent Excuses Than It Is To Get A Sale.

Lunch Should Consist Of At Least 1/3 Relationship Building Talk. If You Don't Have Time For Business Talk, It Was A Very Successful Lunch.

There Is No Prize In Sales For Second Place. It's Win Or Nothing. The Masters Know This And Strive For - They Fight For - That Winning Edge.

Failure Is Not About Insecurity. It's About Lack Of Execution.

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.