Failure Is An Event, Not A Person.

Everything You Need To Know About A Customer Has Been Written By Them Or About Them. And It Lives On The Internet. All You Have To Do Is Uncover It. And Use It.

Great Salespeople Are Relationship Builders Who Provide Value And Help Their Customers Win.

Ignore People Who Tell You 'you Can't' Or Try To Discourage You.

Price Is Not A Consideration When A Personal Relationship Exists.

How Friendly Are Your Companies' First Words? Just Try This...start All Conversations With Customers Using One Of The Following Words Or Phrases: 'great!' 'no Problem', 'you're In Luck', 'that's My Favorite Problem'.