All Good Leaders Listen To Their People

First Of All, If You're Setting Up A New Company, You Want To Try To Find A Brand That Can Work On A Global Basis.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

I Was Trouble - And Always In Trouble. Aged Eight I Still Couldn't Read. In Fact, I Was Dyslexic And Short-sighted. Despite Sitting At The Front Of The Class, I Couldn't Read The Blackboard. Only After A Couple Of Terms Did Anyone Think To Have My Eyes Tested. Even When I Could See, The Letters And Numbers Made No Sense At All.

We Will Eventually Build Space Science Labs And Hotels, Prodding The Capability For Missions Beyond The Orbit Of The Earth. Our Space-hotel Guests Will Be Able To Take Breath-taking Excursions, Flying A Couple Of Hundred Feet Above The Moon's Surface In Small Two-man Spaceships. In Time, We Will Launch Missions To Mars And Beyond.

I Believe That Today's Businesses - Regardless Of Their Size - Must Be Prepared To Do Good In Societies Around The Globe. I Am Cautiously Optimistic That We Can Make The World A Far Better, Safer And More Equitable Place - But Business And Enterprise Must Sit At The Heart Of This Process.