What People Are Afraid Of Isn't Failure.

Your Success Is No Longer About Your Ability To Do What You Are Told, And Do It Well.

Caring, It Turns Out, Is A Competitive Advantage, And One That Takes Effort, Not Money.

The First Step To Getting Good Is Admitting That You Aren't (yet).

Traditional Corporations, Particularly Large-scale Service And Manufacturing Businesses Are Organized For Efficiency. Or Consistency. But Not Joy. Joy Comes From Surprise And Connection And Humanity And Transparency And New...if You Fear Special Requests, If You Staff With Cogs, If You Have To Put It All In A Manual, Then The Chances Of Amazing Someone Are Really Quite Low.

Figure Out The People Part And The Technology Gets A Whole Lot Simpler.