We Innovate By Starting With The Customer

The Net Is Pretty Cool, But The Physical World Is The Best Medium Ever.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.

Amazon Pages And Amazon Upgrade Leverage Amazon's Existing 'search Inside The Book' Technology To Give Customers Unusual Flexibility In How They Buy And Read Books, .. In Collaboration With Our Publishing Partners, We're Working Hard To Make The World's Books Instantly Accessible Anytime And Anywhere.

Invention Requires A Long-term Willingness To Be Misunderstood.

What We Need To Do Is Always Lean Into The Future; When The World Changes Around You And When It Changes Against You - What Used To Be A Tail Wind Is Now A Head Wind - You Have To Lean Into That And Figure Out What To Do Because Complaining Isn't A Strategy.