If You Only Do Things Where You

I've Not Seen An Effective Manager Or Leader Who Can't Spend Some Fraction Of Time Down In The Trenches... If They Don't Do That They Get Out Of Touch With Reality, And Their Whole Thought And Management Process Becomes Abstract And Disconnected.

If We Think Long Term, We Can Accomplish Things That We Couldn't Otherwise Accomplish.

You're Not Going To Make Hemingway Better By Adding Animations.

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.

One Of The Things That Gets Me Up In The Morning Is Knowing That Customer Expectations Are Always Rising, And I Find That Very Exciting.