Unexpressed Good Thoughts Aren't Worth Squat!

Leadership Is Not Something You Do To People. It's Something You Do With People.

I Never Use Notes, They Interfere With Me.

If You Want To Know Why Your People Are Not Performing Well, Step Up To The Mirror And Take A Peek.

Don't Wait Until People Do Things Exactly Right Before You Praise Them.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.