Too Often, We Don't Give People The

Don't Find Customers For Your Products, Find Products For Your Customers.

When You Think About Uber And Airbnb And The Other Companies That Are Turning Things Upside Down, Uber Isn't Big 'cause They Ran A Lot Of Ads. They're Big Because Someone Took Out Their Iphone And Said To Their Friend, Watch This, And Pressed A Button And A Car Pulled Up.

You Have To Find A Group That Really Desperately Cares About What It Is You Have To Say. Talk To Them. They Have Something I Call Otaku. It's A Great Japanese Word. It Describes The Desire Of Someone Who's Obsessed To, Say, Drive Across Tokyo To Try A New Ramen Noodle Place 'cause That's What They Do, They Get Obsessed With It.

Surprise And Delight And Connection Are Remarkable.

The Best Experiences And The Biggest Ideas Don't Fit Into A Category. They Change It.