To Satisfy The Customer Is The Mission

An Employer Has No Business With A Man's Personality. Employment Is A Specific Contract Calling For A Specific Performance... Any Attempt To Go Beyond That Is Usurpation. It Is Immoral As Well As An Illegal Intrusion Of Privacy. It Is Abuse Of Power. An Employee Owes No "loyalty," He Owes No "love" And No "attitudes" - He Owes Performance And Nothing Else. .... The Task Is Not To Change Personality, But To Enable A Person To Achieve And To Perform.

Education Can No Longer Be The Sole Property Of The State.

"the Area In Which The Executive First Encounters The Challenge Of Strength Is In Staffing. The Effective Executive Fills Positions And Promotes On The Basis Of What A Man Can Do. He Does Not Make Staffing Decisions To Minimize Weaknesses But To Maximize Strength."

The Most Valuable Assets Of A 20th-century Company Were Its Production Equipment. The Most Valuable Assets Of A 21st-century Institution, Whether Business Or Nonbusiness, Will Be Its Knowledge, Workers, And Their Productivity.

People Are Effective Because They Say 'no,' Because They Say, 'this Isn't For Me.'