There Is A Crisis Of Public Morality.

No Economy Can Continue To Function When The Vast Middle Class And Everybody Else Don't Have Enough Purchasing Power To Buy What The Economy Is Capable Of Producing Without Going Deeper And Deeper Into Debt.

It's Very Hard To Establish An Economy Of Trustworthiness. The Key Is Continuing To Innovate And To Keep Your Customers Through Innovation, Because The Customers Can Leave. But Once You Are A Dominant Player That Continues To Innovate And Provide A Good Deal, Customers Will Stay With You.

One Of The Most Difficult Things Is To Get Truthful People. Nobody Can Manage Well If They Don't Have A Lot Of Mirrors Around Them That Are Honest, That Tell Them What They're Doing Is Wrong Or Wrongheaded Or Misconceived. And In Every Large Bureaucracy On Earth, Most People Are Afraid To Tell The Boss The Truth.

Now We're In A Very Different Economy. Throughout The Late 1980s And 1990s American Management Started To Do The Right Things. There Was Extraordinary Investment In Technology. The Dominant Questions Now Are Less How To Do It Better, How To Manage Better, How To Make The Economy Better, Than How To Have Fuller And More Meaningful Lives. Because The Irony Is, Now That We've Come Through This Great Transition, Even Though Our Organizations And Our People Are Extraordinarily Productive, Many Feel That The Nonwork Side Of Life Is Very Thin.

Technology Enables Consumers And Investors To Have Extraordinary Choice And Ease Of Switching, Which, In Turn, Stimulates Much Fiercer Competition Than Ever Before, Which, In Turn, Makes It Imperative For Every Institution To Innovate Like Mad. That Innovation Is Powering Our Economy These Days, And It Requires Companies To Find And Utilize Creative Workers. That's The Most Important Syllogism Going; Technology Is Embedded In That Syllogism, But It's Not As If We're Seeing These Productivity Gains Because Of The Technology.