The Three Most Charismatic Leaders In This

If General Perception Changes From Seeing The Glass As 'half-full' To Seeing It As 'half Empty' There Are Major Innovative Opportunities.

Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.

"value Added" Is A Meaningless Concept For A Retail Business , For A Bank, For A Life Insurance Company, And For Any Other Business Which Is Not Primarily Engaged In Manufacturing.

Our Most Important Education System Is In The Employees' Own Organization.

The Greatest Challenge To Organizations Is The Balance Between Continuity And Change. You Need Both. At Different Times, The Balance Is Slightly More Over Here, Or Slightly More Over There, But You Need Both. And Balance Is Basically The Greatest Task In Leadership. Organizations Have To Have Continuity, And Yet If There Is Not Enough New Challenge, Not Enough Change, They Become Empty Bureaucracies, Awfully Fast.