The Environment You Fashion Out Of Your

I Win The Private Victory When I Have Made My Mind Up And Commit To Live By Correct Principles And To Serve Worthy Purposes.

All The Well-meaning Advice In The World Won't Amount To A Hill Of Beans If We're Not Even Addressing The Real Problem.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

The Greatest Risk Is The Risk Of Riskless Living.

Lose/win People Bury A Lot Of Feelings. And Unexpressed Feelings Come Forth Later In Uglier Ways. Psychosomatic Illnesses Often Are The Reincarnation Of Cumulative Resentment, Deep Disappointment And Disillusionment Repressed By The Lose/win Mentality. Disproportionate Rage Or Anger, Overreaction To Minor Provocation, And Cynicism Are Other Embodiments Of Suppressed Emotion. People Who Are Constantly Repressing, Not Transcending Feelings Toward A Higher Meaning Find That It Affects The Quality Of Their Relationships With Others.