The Cure For Too Much To Do

Nice Guys May Appear To Finish Last, But Usually They Are Running A Different Race.

Consistency Isn't Behaving The Same Way All The Time.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

Do Your Best To Succeed And Push The Limits Without Violating Them.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.