The Best Time To Do Great Customer

It Doesn't Matter If You're Right, It Matters If You Are Understood.

Expectations Are The Engines Of Our Perceptions.

As An Organization Grows And Succeeds, It Sows The Seeds Of Its Own Demise By Getting Boring.

Relying Too Much On Proof Distracts You From The Real Mission–which Is Emotional Connection.

The Lizard Isn't Listening And The Lizard Doesn't Care.