That Is The Key Challenge Facing Management

What Job Is Worth The Enormous Psychic Cost Of Following A Leader Who Values Loyalty In The Narrowest Sense.

Good Leaders Make People Feel That They're At The Very Heart Of Things, Not At The Periphery. Everyone Feels That He Or She Makes A Difference To The Success Of The Organization. When That Happens People Feel Centered And That Gives Their Work Meaning.

Without A Terrific Leader, You're Not Going To Have A Great Group. But It Is Also True That You're Not Going To Have A Great Leader Without A Great Group.

The Leaders I Met, Whatever Walk Of Life They Were From, Whatever Institutions They Were Presiding Over, Always Referred Back To The Same Failure Something That Happened To Them That Was Personally Difficult, Even Traumatic, Something That Made Them Feel That Desperate Sense Of Hitting Bottom-as Something They Thought Was Almost A Necessity. It's As If At That Moment The Iron Entered Their Soul; That Moment Created The Resilience That Leaders Need.

Encourage Dissent: Leaders Should Have Associates Who Have Contrary Views, Who Are Devil's Advocates, "variance Sensors" Who Can Tell Them The Difference Between What Is Expected And What Is Really Happening, Between What They Want To Hear And What They Need To Hear. There Are Too Many Naked Emperors Running Around Today.