Take Yourself Seriously But Take Yourself Lightly.

Don't Quack Like A Duck, Soar Like An Eagle.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

The Greatest Leaders Mobilize Others By Coalescing People Around A Shared Vision.

If You Don't Toot Your Own Horn, Someone Else Will Use It As A Spittoon.

Vision Comes Alive When Everyone Sees Where His Or Her Contribution Makes A Difference.