Take Someone New And Weird To Lunch

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

I Find Digital Content Much Easier And More Rewarding To Interact With On Screen Than Printed On Paper.

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

There Is No Such Thing As A Minor Lapse Of Integrity