As A Consumer, You Want To Associate

Execution Excellence! (show Up On Time! Leave Last!)

You Can Only Improve What You Measure.

Collections Of Books And Other Documents, Either Printed Or Electronic, Are A Form Of Congregation.

The Trouble With Much Of The Advice Business Gets Today About The Need To Be More Vigorously Creative Is That Its Advocates Often Fail To Distinguish Between Creativity And Innovation. Creativity Is Thinking Up New Things. Innovation Is Doing New Things... The Shortage Is Of Innovators.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.