Scrap Doesn't Come For Free, We Pay

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.

Choice Of Aim Is Clearly A Matter Of Clarification Of Values, Especially On The Choice Between Possible Options.

Defects Are Not Free. Somebody Makes Them, And Gets Paid For Making Them.

Innovation Comes From The Producer - Not From The Customer.