Quality Relationships Are Built On Principles, Especially

By Behaving In Ways That Build Trust With One, You Build Trust With Many.

In This Knowledge-worker Age, It's Now Increasingly Tied To Doing Well In School So You Can Get Into Better Grad Schools So You Can Get Better Jobs - So The Pressure To Do Well Is Really High.

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers.

Most People Do Not Listen With The Intent To Understand; They Listen With The Intent To Reply.

The Power To Distinguish Between Person And Performance And To Communicate Intrinsic Worth Flows Naturally Out Of Our Own Sense Of Intrinsic Worth.