Print-based Libraries Developed In An Age Of

Success Requires A Persistent Misreading Of The Odds.

If Your Company Has A Clean-desk Policy, The Company Is Nuts And You're Nuts To Stay There.

Effective Listening Is A Professional Achievement-achieved Only Through Hard Work.

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

Management Is About Arranging And Telling. Leadership Is About Nurturing And Enhancing.