Patience Is Emotional Diligence.

To Listen With Empathy Is The Most Important Human Skill.

Response-ability Is The Ability To Choose Our Response To Any Circumstance Or Condition.

If You Can Hire People Whose Passion Intersects With The Job, They Won't Require Any Supervision At All. They Will Manage Themselves Better Than Anyone Could Ever Manage Them. Their Fire Comes From Within, Not From Without. Their Motivation Is Internal, Not External.

The Real Beginning Of Influence Comes As Others Sense You Are Being Influenced By Them - When They Feel Understood By You - That You Have Listened Deeply And Sincerely, And That You Are Open.

Fundamentally, We Are A Product Of Choice, Not Nature (genes) Or Nurture (upbringing, Environment).