Nothing Good Or Great Can Be Done

We Are No Doubt In The Great Age Of The Brand.

A Completely Free Library Is As Rare As A Truly Free Lunch.

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.

The Principal Reason, Invariably, Most "successful" Giant Companies Rather Quickly Become Also-rans, Or Just Amorphous Blobs On The Competitive Landscape, Is Their Failure To Re-tool In Anything Like A Fundamental Way. In Fact, The Worse Things Get, Typically, The More They Dig In Their Heels And Defend Yesterday's Turf.

The Workplace Revolution That Transformed The Lives Of Blue-collar Workers In The 1970s And 1980s Is Finally Reaching The Offices And Cubicles Of The White-collar Workers.