None Of Us See The World As

When The Trust Is High, You Get The Trust Dividend. Investors Invest In Brands People Trust. Consumers Buy More From Companies They Trust, They Spend More With Companies They Trust, They Recommend Companies They Trust, And They Give Companies They Trust The Benefit Of The Doubt When Things Go Wrong.

Most People Do Not Listen With The Intent To Understand; They Listen With The Intent To Reply.

Empathic Listening Takes Time, But It Doesn't Take Anywhere Near As Much Time As It Takes To Back Up And Correct Misunderstandings When You're Already Miles Down The Road; To Redo; To Live With Unexpressed And Unsolved Problems; To Deal With The Results Of Not Giving People Psychological Air.

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers. You Can Buy A Person's Hand, But You Can't Buy His Heart; His Heart Is Where His Enthusiasm Is. You Can Buy His Back, But You Can't Buy His Brain. That's Where His Creativity Is. Treat Employees As Volunteers Just As You Treat Customers As Volunteers, Because That's What They Are. They Volunteer The Best Parts - Their Hearts And Minds.

We Exhaust Ourselves More From The Tension And The Consequences Of Internal Disharmony Than From Hard, Unremitting Work.