Mistakes Are Life. Mistakes Are Not To

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

Hire Attitude Train Skills.

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.

I Endorse A Lot Of People - Sometimes People Say I Endorse Too Many Books. And My Response Has Always Been The Same: If I Can Get One Case Study That Can Give Me One Good Idea That I Can Implement For $25, Or For These Days One-third Of That On Kindle, I've Gotten A Very Good Deal.

Send 10-ten!!-people Flowers. Today. As "thank Yous" For Good Things "small"-or Even Large-done In The Last Two Weeks.