Live Out Of Your Imagination, Not Your

Principles Are Natural Laws That Are External To Us And That Ultimately Control The Consequences Of Our Actions. Values Are Internal And Subjective And Represent That Which We Feel Strongest About In Guiding Our Behavior.

People Behave More On The Basis Of How They Feel Than How They Think; Unless There Are Good Feelings Between People, It Is Almost Impossible To Reason Intelligently.

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.

Frustration Is A Function Of Our Expectations.

We Hear A Lot About Identity Theft When Someone Takes Your Wallet And Pretends To Be You And Uses Your Credit Cards. But The More Serious Identity Theft Is To Get Swallowed Up In Other People's Definition Of You.