Learn From The Past, But Don't Live

Good Habits Are As Addictive As Bad Habits, And A Lot More Rewarding.

You Can Win More Friends With Your Ears Than With Your Mouth. People Who Feel Like They're Being Listened To Feel Accepted And Appreciated. They Feel Like They're Being Taken Seriously And What They Say Really Matters.

Pale Ink Is Better Than The Most Retentive Memory. If It's Written Down, You Can Look It Up. Just Be Damn Sure You Write It Down.

By Getting Your Customers To Agree With You In Small Steps Along The Way, You Have A Better Chance Of Reaching Agreement When It's Time To Do Business.

In A Litigation-happy Society, Clear Agreements Often Prevent Small Disagreements From Becoming Big Ones.