It's Easy To Decide What You're Going

It's Easy To Decide What You're Going To Do. The Hard Thing Is Deciding What You're Not Going To Do.

Anything That Can Be Measured Can Be Improved

There Is No Better Catalyst To Success Than Curiosity.

If We Have 99% [market] Share Of Ford Company, The Question To Us Is 'how Do We Improve The Customer Satisfaction In Order To Get That Additional 1% Share?

The Speed Of The Internet Provides A Fundamentally Different Perspective On How Business Relationships Occur ... The Approach Relies On Collaboration, Not On Competition ... On Sharing Information, And Understanding What We As Businesses Do Best.