I'm A Lousy Predictor Of The Future.

Customers Can Tell You How To Evolve A Product, But They Can't Show You How To Make A Leap.

Second, You Need To Spread The Large Amount Of Information Knowledge That You've Gained-pooping Like An Elephant. This Means Sharing Information And Discoveries With Your Fellow Employees And Occasionally Even With Your Competitors.

The Telephone Operator Has One Of The Biggest Roles In Creating Your Organization's Image....indeed, Many People May Come Into Contact With No One Except Your Operator.

Simple And To The Point Is Always The Best Way To Get Your Point Across.

Pursue Joy, Not Happiness. This Is Probably The Hardest Lesson Of All To Learn. It Probably Seems To You That The Goal In Life Is To Be Happy. Oh, You Maybe Have To Sacrifice And Study And Work Hard, But, By And Large, Happiness Should Be Predictable.