Ignore The People Who Tell You It

Try Never To Be The Smartest Person In The Room. And If You Are, I Suggest You Invite Smarter People... Or Find A Different Room.

I'm A Big Believer In Online Communities And In User-generated Content.

We Were Always Focused On Our Profit And Loss Statement. But Cash Flow Was Not A Regularly Discussed Topic. It Was As If We Were Driving Along, Watching Only The Speedometer, When In Fact We Were Running Out Of Gas.

We've Found That Customers Are Very Open. They'll Tell You What's Going On, What's Working And What's Not. They're Looking For Help.

I Believe That You Have To Understand The Economics Of A Business Before You Have A Strategy, And You Have To Understand Your Strategy Before You Have A Structure. If You Get These In The Wrong Order, You Will Probably Fail.