If You Want To Know Why Your

Customer Service Is Not A Department, It's Everyone's Job.

You Have The Power To Help People Become Winners.

Your Business Should Be Defined, Not In Terms Of The Product Or Service You Offer, But In Terms Of What Customer Need Your Product Or Service Fulfills. While Products Come And Go, Basic Needs And Customer Groups Stay Around, I.e., The Need For Communication, The Need For Transportation, Etc. What Market Need Do You Supply?

Before Something Can Become A Habit It Must First Be Practiced As A Discipline.

Take What You Do Seriously, But Yourself Lightly