If You Want To Be Inventive, You

You Want To Look At What Other Companies Are Doing. It's Very Important Not To Be Hermetically Sealed. But You Don't Want To Look At It As If, 'ok, We're Going To Copy That.' You Want To Look At It And Say, 'that's Very Interesting. What Can We Be Inspired To Do As A Result Of That?' And Then Put Your Own Unique Twist On It.

I've Not Seen An Effective Manager Or Leader Who Can't Spend Some Fraction Of Time Down In The Trenches... If They Don't Do That They Get Out Of Touch With Reality, And Their Whole Thought And Management Process Becomes Abstract And Disconnected.

The Net Is Pretty Cool, But The Physical World Is The Best Medium Ever.

People Who Were Right A Lot Of The Time Were People Who Often Changed Their Minds.

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.