If You Don't Understand The Details Of

The Great Thing About Fact-based Decisions Is That They Overrule The Hierarchy.

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts

You Don't Want To Negotiate The Price Of Simple Things You Buy Every Day.

Cultures, For Better Or Worse, Are Very Stable.

People Don't Want Gadgets, They Want Services.