If You Don't Look Ahead, You'll Always

In A Litigation-happy Society, Clear Agreements Often Prevent Small Disagreements From Becoming Big Ones.

Anyone Too Busy To Say Thank You Will Get Fewer And Fewer Chances To Say It.

Southwest Airlines Is Successful Because The Company Understands It's A Customer Service Company. It Also Happens To Be An Airline.

When You Kill A Little Time, You May Be Murdering Opportunity.

A Smart Manager Will Establish A Culture Of Gratitude. Expand The Appreciative Attitude To Suppliers, Vendors, Delivery People, And Of Course, Customers.