If A User Is Having A Problem,

Unfortunately, People Are Not Rebelling Against Microsoft. They Don't Know Any Better.

The System Is That There Is No System. That Doesn't Mean We Don't Have Process. Apple Is A Very Disciplined Company, And We Have Great Processes. But That's Not What It's About. Process Makes You More Efficient ... But Innovation Comes From People Meeting Up In The Hallways Or Calling Each Other At 10:30 At Night With A New Idea, Or Because They Realized Something That Shoots Holes In How We've Been Thinking About A Problem. It's Ad Hoc Meetings Of Six People Called By Someone Who Thinks He Has Figured Out The Coolest New Thing Ever And Who Wants To Know What Other People Think Of His Idea.

You Need To Have A Collaborative Hiring Process.

All The Work I've Done In My Life Will Be Obsolete By The Time I'm Fifty.

Computers Themselves, And Software Yet To Be Developed, Will Revolutionize The Way We Learn.