People Don't Do What You Expect But

The More Successful Enterprises Are The More They Try To Replicate, Duplicate, Codify What Makes Us Great. And Suddenly They're Inward Thinking. They're Thinking How Can We Continue To Do What We've Done In The Past Without Understanding That What Made Them Successful Is To Take Risks, To Change And To Adapt And To Be Responsive. And So In A Sense Success Breeds Its Own Failure. And I Think It's True Of A Lot Of Successful Businesses.

I Have Always Believed You Cannot Run A Successful Enterprise From Behind A Desk.

When A Manufacturing Company In Spain Looks To Ibm For A Solution To A Problem, They Expect Us To Bring The Best Of Ibm Worldwide To It, Not Just The Experience Of Ibm Spain.

I Initially Wanted To Be A Teacher And Then I Was Going To Become An Engineer And Build Bridges And Highways But Pretty Soon I Went Into The Business World. I Never Did Get To Be A Teacher Except In A Different Way.

Customer Complaints Are The Schoolbooks From Which We Learn.