I Think If People Read More, That

To Get Something New Done You Have To Be Stubborn And Focused, To The Point That Others Might Find Unreasonable.

The Best Customer Service Is If The Customer Doesn't Need To Call You, Doesn't Need To Talk To You. It Just Works.

Part Of Company Culture Is Path-dependent. It’s The Lessons You Learn Along The Way.

The Thing That Motivates Me Is A Very Common Form Of Motivation. And That Is, With Other Folks Counting On Me, It's So Easy To Be Motivated.

I Think Technology Advanced Faster Than Anticipated. In That Whirlwind, A Lot Of Companies Didn't Survive. The Reason We Have Done Well Is Because, Even In That Whirlwind, We Kept Heads-down Focused On The Customers. All The Metrics That We Can Track About Customers Have Improved Every Year.