I Firmly Believe That Ibm's Size Can

A Lot Of People Saved Ibm. Yes, I Was The Leader Of That Team But I Could Never Have Done It Without A Group Of Ibmers Helping Me.

Customer Complaints Are The Schoolbooks From Which We Learn.

You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.

Computers Are Magnificent Tools For The Realization Of Our Dreams, But No Machine Can Replace The Human Spark Of Spirit, Compassion, Love, And Understanding.

The Networked World Offers The Promise That Maybe The Information Technology Industry Will Start To, For The First Time In A Decade Or So, Address Ceo-level Issues.