I Believe You Have To Be Willing

Cleverness Is A Gift, Kindness Is A Choice. Gifts Are Easy-they're Given After All. Choices Can Be Hard.

Focusing On The Customer Makes A Company More Resilient.

If We Think Long Term, We Can Accomplish Things That We Couldn't Otherwise Accomplish.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.

Not The Outcome Any Of Us Wanted.