For Me, Reading Is Reading.

Make An Extensive Table Of Project 'deliverables'. Label One Column 'as Requested'. Create Another Column Labeled 'could Be'. Make Each 'could Be' Wild And Woolly!

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

You Can Only Improve What You Measure.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

I'm About As Far From Being A Flag-waver - You Won't Find Any American Flag Pins In My Drawer - As Someone Can Be.