Do The Emotional Labor Of Working On

Communication Is The Transfer Of Emotion.

Traditional Corporations, Particularly Large-scale Service And Manufacturing Businesses Are Organized For Efficiency. Or Consistency. But Not Joy. Joy Comes From Surprise And Connection And Humanity And Transparency And New...if You Fear Special Requests, If You Staff With Cogs, If You Have To Put It All In A Manual, Then The Chances Of Amazing Someone Are Really Quite Low.

If There's Time For An Emergency, Why Isn't There Time For Brilliance, Generosity Or Learning?

Products That Are Remarkable Get Talked About.

No One Can Force You To Stand Up, Speak Up And Make A Difference. But If You Back Off And Play Along, Please Understand That Whatever Happens Happened, At Least In Part, Because You Acquiesced.