Customer Service Should Not Be A Department,

Don't Wait Until People Do Things Exactly Right Before You Praise Them.

Vision Is A Lot More Than Putting A Plaque On The Wall. A Real Vision Is Lived, Not Framed.

Consistency Isn't Behaving The Same Way All The Time.

Beware Of Putting All Your Focus Into Results. While Results Are Important, Your People Should Be Your Number One Area Of Focus.

The Best Way To Develop Responsibility In People Is To Give Them Responsibility.