Customer Satisfaction Is Worthless. Customer Loyalty Is

The Secret To Sucessful Customer Service Starts With Yes!

If You Find Common Subjects Or Interests With A Prospect, You Can Establish A Business Friendship. Ask About A Diploma Or Picture. Your Prospect Will Be Glad To Talk About What He/she Just Did Or Likes To Do. Try To Captivate Him Or Her In Intelligent Conversation With Engaging Questions About Their Interests. It's Obviously Better If You're Versed In The Subject, Because That's Where Rapport Is Established. Get The Prospect To Talk About Their Passions And What Makes Them Happy.

Bankrupsy Stays On Your Record For 7-10yrs. That Gives You An Idea How Long It Takes To Rebuild Trust.

Failure Is An Event, Not A Person. Think Of Failure As 'it' And Not 'me'.

Your Character Holds The Key To Your Trustworthiness.