Customer Satisfaction Is Worthless. Customer Loyalty Is

Courage Is A Self-inflicted Quality That Gains Momentum Every Time You Try It.

Price Is Not A Consideration When A Personal Relationship Exists.

Positive Mental Attitude Is Determined By You. Not Others.

If You Find Common Subjects Or Interests With A Prospect, You Can Establish A Business Friendship. Ask About A Diploma Or Picture. Your Prospect Will Be Glad To Talk About What He/she Just Did Or Likes To Do. Try To Captivate Him Or Her In Intelligent Conversation With Engaging Questions About Their Interests. It's Obviously Better If You're Versed In The Subject, Because That's Where Rapport Is Established. Get The Prospect To Talk About Their Passions And What Makes Them Happy.

Trust Is Not An Important Element; It Is The Important Element In Any Long Term Success With Anyone Or Any Company.