Brand Inside Is More Important Than Brand

The Idea Of Intimately Entwining With Customers [to Get Ideas] Is An Idea Whose Time Has Come.

Trust, Not Technology, Is The Issue Of The Decade.

But There's No Substitute For Getting Smarter Faster. And The Way You Get Smarter Is To Screw Around Vigorously. Try Stuff. See What Works. See What Fails Miserably. Learn. Rinse. Repeat.

Leadership Is About Tapping The Wellsprings Of Human Motivation - And About Fundamental Relations With One's Fellows.

Organizations Exist To Serve. Period. Leaders Live To Serve. Period.