Balance Isn't Either/or; It's 'and'.

It Is In The Ordinary Events Of Every Day That We Develop The Proactive Capacity To Handle The Extraordinary Pressures Of Life. It's How We Make And Keep Commitments, How We Handle A Traffic Jam, How We Respond To An Irate Customer Or A Disobedient Child. It's How We View Our Problems And Where We Focus Our Energies. It's The Language We Use.

It's Better To Be Trusted Than To Be Liked.

Leadership Without Mutual Trust Is A Contradiction In Terms.

Common Sense Is Not Always Common Practice.

This Is The Single Most Powerful Investment We Can Ever Make In Life—investment In Ourselves, In The Only Instrument We Have With Which To Deal With Life And To Contribute.