Balance Isn't Either/or; It's 'and'.

Without Exception, Empathy Is Always Appropriate.

I Am Fortunate To Have A Very Helpful Team That Enables Me To Spend Time Doing Things That Are Important But Not Necessarily Urgent. People Who Have No Such Team Need To Also Make These Larger Decisions So That They Can Cheerfully Say No To That Which Is Urgent But Not Important.

The Deepest Hunger Of [a Child's] Human Heart Is To Be Understood, For Understanding Implicitly Affirms, Validates, Recognizes And Appreciates The Intrinsic Worth Of Another.

When Parents See Their Children's Problems As Opportunities To Build The Relationship Instead Of As Negative, Burdensome Irritations, It Totally Changes The Nature Of Parent-child Interaction. Parents Become More Willing, Even Excited, About Deeply Understanding And Helping Their Children. . . . This Paradigm Is Powerful In Business As Well.

There's Strong Data That, Within Companies, The No. 1 Reason For Ethical Violations Is The Pressure To Meet Expectations, Sometimes Unrealistic Expectations.